Terms of service

OVERVIEW Welcome to Novaly! The terms "we", "us" and "our" refer to Novaly. By visiting or using our store, you agree to these Terms of Service and our Privacy Policy. If you do not agree, please do not use our services.

SECTION 1 - ACCESS AND ACCOUNT By using our services, you confirm you are of legal age in your country of residence. You are responsible for maintaining the security of your account and all activity under it.

SECTION 2 - OUR PRODUCTS We strive to accurately represent our products. Colors and appearance may vary depending on your device. Product descriptions are subject to change without notice.

SECTION 3 - ORDERS Placing an order constitutes an offer to purchase. Novaly reserves the right to accept or decline any order. Your order is confirmed once payment is processed and you receive a confirmation email.

SECTION 4 - PRICES AND BILLING Prices are subject to change without notice. The price charged will be the price at the time of order placement, as shown in your confirmation email. Prices do not include applicable taxes or shipping unless stated otherwise.

SECTION 5 - SHIPPING AND DELIVERY Delivery times are estimates only and are not guaranteed. We are not liable for delays caused by carriers, customs, or events outside our control. Risk of loss passes to you upon delivery to the carrier.

SECTION 6 - CONSUMER RIGHTS (EU/EEA CUSTOMERS) If you are located in the European Union or European Economic Area, you have the following rights under EU consumer protection law:

  • Right of withdrawal: You may cancel your purchase within 14 days of receiving your order without providing any reason, in accordance with EU Directive 2011/83/EU.
  • Refunds: Refunds will be processed within 14 days of cancellation confirmation, to your original payment method.
  • Conformity: Products must conform to their description. If a product is defective or non-conforming, you are entitled to repair, replacement, or refund under EU law.
  • Dispute resolution: You may use the EU Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr

SECTION 7 - INTELLECTUAL PROPERTY All content on this store, including images, text, logos, and designs, is owned by Novaly or its licensors and protected by applicable intellectual property laws. You may not reproduce or use any content without prior written consent.

SECTION 8 - THIRD-PARTY LINKS Our store may contain links to third-party websites. We are not responsible for their content or practices. Access to third-party sites is at your own risk.

SECTION 9 - RELATIONSHIP WITH SHOPIFY Novaly is powered by Shopify. All sales are made directly with Novaly. Shopify is not responsible for any aspect of transactions between you and Novaly.

SECTION 10 - PRIVACY POLICY Your personal data is processed in accordance with our Privacy Policy and applicable data protection laws, including the GDPR. By using our services, you acknowledge our privacy practices.

SECTION 11 - LIMITATION OF LIABILITY To the fullest extent permitted by applicable law, Novaly shall not be liable for any indirect, incidental, or consequential damages arising from your use of our services. Nothing in these Terms limits your statutory rights as a consumer under EU law.

SECTION 12 - GOVERNING LAW These Terms are governed by the laws of Portugal. For EU consumers, mandatory consumer protection provisions of your country of residence also apply.

SECTION 13 - CHANGES TO TERMS We reserve the right to update these Terms at any time. Material changes will be communicated in advance. Continued use of our services after changes constitutes acceptance.

SECTION 14 - CONTACT INFORMATION Novaly novalystory@gmail.com www.novalyhome.com