Privacy Policy

At Novaly, we are committed to protecting your personal data and respecting your privacy. This policy explains what information we collect, how we use it, and your rights as a customer.

1. Information We Collect

We collect personal data that you provide when placing an order or contacting us, including your name, email address, shipping address, and phone number. We may also collect browsing data through cookies to improve your experience on our website.

2. How We Use Your Information

To process and fulfil your orders
To send order confirmations and shipping updates
To respond to your enquiries and provide customer support
To improve our website and services
To send marketing communications, where you have given consent

3. Sharing of Data

We do not sell your personal data. We may share your information with trusted third parties solely for the purpose of fulfilling your order (e.g. shipping carriers) or as required by law.

4. Cookies

We use cookies to enhance your browsing experience and analyse website traffic. You may disable cookies through your browser settings at any time, though this may affect certain features of the website.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. All payments are processed through Shopify's PCI-compliant, SSL-encrypted checkout.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

EU/EEA customers (GDPR): Right to access, rectify, erase, restrict processing, data portability, and to object to processing. You also have the right to lodge a complaint with your local data protection authority.
Brazilian customers (LGPD): Right to access, correct, delete, and request information about the sharing of your personal data, in accordance with Lei nº 13.709/2018.

To exercise any of these rights, please contact us at novalystory@gmail.com.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We recommend reviewing it periodically. Continued use of our website constitutes acceptance of any changes.