Delivery Policy

At Novaly, we are committed to delivering your order safely and as quickly as possible.

1. Order Processing

Orders are processed within 1–2 business days after payment confirmation. You will receive a confirmation email once your order has been dispatched.

2. Delivery Times

Estimated delivery times vary by destination:

Europe: 7–15 business days
Rest of the World: 10–20 business days

Please note that delivery times are estimates and may vary due to customs clearance or carrier delays.

3. Order Tracking

Once your order has been shipped, you will receive a tracking number by email so you can follow your delivery in real time.

4. Customs & Import Duties

International orders may be subject to customs duties or import taxes depending on your country. These charges are the responsibility of the customer and are not included in the product price or shipping fee.

5. Delays

In cases of delays caused by carriers or events beyond our control (e.g. extreme weather, customs processing), we will do our best to keep you informed.

6. Incorrect Address

Novaly is not responsible for failed deliveries due to an incorrect address provided at checkout. Please double-check your shipping details before placing your order.